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Introducing Four New Account Security Enhancements

As Kraken’s Chief Security Officer, I’ve spent the past two years building one of the most advanced security programs in the cryptocurrency industry.  While most of my work involves hardening our security behind the scenes, I also work with our Product and Engineering team on a roadmap for client-facing features.  One of our goals is…

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Watch: Kraken’s Guide to Security Basics

 The Crypto Security Guide is a new video series designed to teach you security best practices, hosted by our top internal expert Nick Percoco.   What are some essential ways to improve your online security?  In the latest edition of our Crypto Security Guide, our Chief Security Officer Nick Percoco explains why protecting certain central…

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The Weekly Hash – December 30 – January 4

January 6, 2020 | Uncategorized Check out the latest happenings in the world of crypto, brought to you by the experts at Kraken. This digest is prepared for informative purposes only and does not represent an investment recommendation or investment advice. Please see our full disclaimer at the bottom for more information. See below all…

News

The State of Kraken Client Services – 18Q2

Customer service is deeply important to Kraken.  It is core to our brand and company culture.  Security first and customer service second.  We must set a positive example for this industry, and do things better than the services we seek to replace.  If we take care of our clients, they’ll take care of us. —…

News

Degraded Service, Upgrade Next Week

December 15, 2017 | News This blaze is on fire. The recent, unexpected explosion in demand has been overwhelming.  Each of the past few days has produced 50,000 new account registrations and 10,000 new support tickets — an order of magnitude above where we were just last quarter.  Concurrent users, daily trades and volumes are…

News

Kraken Phishing Warning

We have received many reports lately of clients falling victim to phishing sites appearing in the ads, above the organic search results, of all of the major search engines. Unfortunately, it seems to be easier to get an ad up than it is to have one taken down.  Our efforts at reporting the malignant ads…

News

Phishing attempt on BitcoinTalk

We have been alerted to multiple phishing attempts in the past 24 hours which appear to have been targeted at BitcoinTalk users. Anyone who received an email with the subject Mtgox.Claim assessment process should delete it and not click on the link it contains! This email did not come from Kraken, but was spoofed to…