News

The State of Kraken Client Services – 18Q2

Customer service is deeply important to Kraken.  It is core to our brand and company culture.  Security first and customer service second.  We must set a positive example for this industry, and do things better than the services we seek to replace.  If we take care of our clients, they’ll take care of us. —…

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On Tether: Journalists Defy Logic, Raising Red Flags

The title is a nod to a recent article in which a reporter covering market structure for Bloomberg News inexplicably fails to comprehend basic market concepts such as arbitrage, order books and currency pegs.  More troubling, however, was the applause from other “journalist” lemmings as they followed in walking their reputations off a cliff.  It…

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Kraken Returns with Free Trading

January 13, 2018 | News The Kraken website and trading is now back online, following the recent scheduled downtime necessary to upgrade our infrastructure. All client funds were kept safe and secure during this time. Please take note of some important information, below: Trading All orders have been cancelled prior to trading resuming Trading pairs…

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Bitcoin Cash and a Critical Alert for Bitcoin Margin Traders

On August 1 2017 at 12:20 pm UTC a small community of Bitcoin users is planning a hard fork from Bitcoin to an alternative protocol called “Bitcoin Cash” (BCH). Bitcoin Cash is expected to be a minority chain, with the vast majority of the Bitcoin community remaining on the chain that activates Segregated Witness and,…

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How to Get Started Trading on Kraken’s New Trading Platform

Kraken is pleased to launch a new and greatly improved trading platform for our clients that is found here: https://trade.kraken.com/ The trading platform is adapted from the popular charting and trading site Cryptowatch. Kraken has acquired Cryptowatch – you can read more about the acquisition here: Quick-Start Guide to Trading on the New Platform Accessing…

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Security Advisory: Cloudflare Bug

February 24, 2017 | Security A bug was recently discovered with Cloudflare, which Kraken and many other websites use for DoS protection and other services. Due to the nature of the bug, we recommend as a precaution that Kraken clients change their security credentials: Change your password Change your two-factor authentication (remove and re-enable it)…

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On the imminent Ethereum (ETH) hard fork

The Ethereum foundation is planning a hard fork at block 2463000, expected to be reached on Tuesday October 18th 2016 PDT. The fork introduces changes to help protect against the recent DOS attacks on the network. The fork is expected to go very smoothly with the DOS-protected fork quickly becoming the dominant chain while the…

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Kraken Phishing Warning

We have received many reports lately of clients falling victim to phishing sites appearing in the ads, above the organic search results, of all of the major search engines. Unfortunately, it seems to be easier to get an ad up than it is to have one taken down.  Our efforts at reporting the malignant ads…

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On the Ethereum hard fork

The Ethereum community has elected to do a hard fork in order to resolve the DAO exploit. The MainNet block on which the hard fork will occur is set at 1920000, which should be reached on July 20 or 21 depending on your time zone. In an email statement to clients last week about the hard…